Can't type Korean correctly in the search bar from the latest iOS 11.4.1 app

[-57c3t6s_6ter]

This is very frustrating that the issue has been noticed a while ago and has not fixed yet! Please note it's the latest version of iOS app.

[Loxer]

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

[-57c3t6s_6ter]

Hi, LorenXK

Thanks for a prompt response. I appreciate it. 

Followed your advice and reinstalled/restarted the app/phone.  Unfortunately, it didn't help.

Here is the version of iOS and Spotify app, which I believe both are up-to-date.

iOS 11.4.1 (15G77) @ iPhone 7 Plus

Spotify App version 8.4.62.490

I use English as a default OS language while use Korean as an additional language to the keyboard.

Thank you!

[Loxer]

Hey @-57c3t6s_6ter,

Thank you for the information!

Does this happen if you sing in with another accout? 

If possible, can you try singing in with your account on another device with similar specs?

Will pass it to the right folks at Spotify as we.. 🙂

[Loxer]

Hey @-57c3t6s_6ter,

I guess this should be the right result for your search:

[-57c3t6s_6ter]

That's correct.  Your Korean input seems to work fine.  Is it iOS app as well?  Strange.  

Unfortunately, don't have an extra device to test against.  However, let me play with a different account to see it is a user-specific issue or not. 

Meanwhile, can you please forward it to a right folk @ Spotify?  Thank you.

[Loxer]

Hey @-57c3t6s_6ter,

I already have! Nothing to worry about that.

It didn't work for me but I just typped the characters in the Spotlight Search in iOS and pasted the result into Spotify.

Thanks! 🙂

[Loxer]

Hey @-57c3t6s_6ter,

Could you tell me a bit more about your keyboard settings?

Are you using 2-Bulsik, Single vowel, or 10 key keyboard for Korean? 

Do you have the option to use a handwriting virtual keyboard, and does it help if you do have it?

Have you tried also with another third party keyboard?

Let me know how it goes 🙂

[-57c3t6s_6ter]

That’s an interesting question and I know 2-bulsik. However, I only see
Standard and 10 Key in the setting. Not sure it’s been always in that way
or 2-bulsik was dropped.


The voice keyboard works. However, 10-key does not work.

[-57c3t6s_6ter]

[Corrected with screenshots]

That’s an interesting question and I know 2-bulsik. However, I only see Standard and 10 Key in the setting.  Not sure it’s been always in that way or 2-bulsik was dropped.

The voice keyboard works. However, 10-key does not work.

[Loxer]

Hey @-57c3t6s_6ter,

Sorry for the delay!

Does this issue still happen?

If so could you pleases provide me the version of Spotify before I go ahead and report it?

Thanks! 🙂

[-57c3t6s_6ter]

Hi, lori1607

Unfortunately, the issue still exists even after an clean re-installation and tried a different keyboard but no luck.

iPhone 7S Plus

w/ iOS v11.4.1 and 

Spotify App v8.4.52.490

Appreciate your effort!

[Loxer]

Hey @-57c3t6s_6ter,

Don't mention it! 🙂

Please try to update your Spotify app as the latest version seems to be 8.4.62

Could you please try to update to that version and let me know if the same thing persists there as well?

Thanks!

[-57c3t6s_6ter]

re-installed with v8.4.62.490 (latest!). sorry, the problem persists...

[Loxer]

Hey @-57c3t6s_6ter,

Thanks for giving me that information!

I went ahead and already reported this to Spotify 🙂

Thanks again! 🙂

[Chris]

Hi @-57c3t6s_6ter!

Thanks for bearing with us. We don't have a timeframe for a fix, but we can assure you the right team are looking into this.

Hopefully we'll have an update soon 🙂