Cannot download music even after removing all offline devices, and reinstalling app on phone.

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Cannot download music even after removing all offline devices, and reinstalling app on phone.

bfleig
Newbie

Plan

Premium

Country

US

 

Device

iphone 8

Operating System

iOS 12.3.1

 

My Question or Issue:

I am getting the "epic collection" error and unable to download music on my phone. However, I removed all my offline devices (there were only 5, which is supposedly the limit, and now there are none) and deleted and reinstalled my Spotify app and still I am getting this error. 

 

Odder still, according to my iphone settings, I am using 72.6 GB of 256 GB on the phone. According to my Spotify settings, I only have 18.95 GB available. What gives?

 

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