Cannot stream music through Apple watch

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Cannot stream music through Apple watch

Mark10777
Casual Listener

Plan

Premium

Country

UK

Device

Apple Watch series 6 (cellular)

Operating System

WatchOS 7.5

 

My Question or Issue

Ive recently purchased a new Apple Watch however the Spotify app won’t allow me to stream music through it. It shows up as an option and just stays “Connecting” indefinitely.

Ive read past posts and uninstalled/reinstalled the app numerous times (from my phone too). I’ve logged out of my account and tried again & I’ve factory reset my watch twice and still no luck on this.

Streaming music was the main reason for this purchase so it’s a pretty big deal for me.

Has anyone had any luck with fixing this issue (aside from the things I’ve tried above)

 

Thanks

 

1 ACCEPTED SOLUTION
Solution!

Mark10777
Casual Listener

Tried both suggestions. No luck. 

I’ve tried Apple Music to see if it was a hardware problem & it worked perfectly. Looks like I’ll have to cancel my Spotify premium and switch to Apple Music from now on…

View solution in original post

11 Replies

Tuben13
Visitor

I have the same problem on my watch and I have tried all the advices and steps mentioned above numerous of times. I have also talked to apple support to make sure there is no issue concerning features on their hand. 

 

All other features and apps on my watch works perfectly, streaming through spotify is the only problem. There clearly is an issue with the app.

 

You have promoted this option being available for months, it is only when searching for support that is is mentioned that the option is currently rolling out to all users in available markets and not specifying when and where.. Is this misleading communication intentional? 

igroms01
Visitor

Same problem here.

 

Apple Watch 6 GPS (A2292)
iPhone 11 128gb (A2221)
Ios 14.6
Spotify 8.6.30.968

 

Apple Podcast and Apple Music works fine at apple watch +airpods without iphone.

Spotify does not work. I cant even download music at my apple watch, as i do with apple music.

rfendertx
Casual Listener

Apple Watch w/ Watch OS 7.5
Premium Family subscription

Cellular Plan on watch

 

@Eni, I have the same issue as the OP. I have clean reinstalled on my iPhone as well as reset and erased my Apple Watch just to confirm I was starting from a clean environment.

 

I turn off wifi on my watch, turn off bluetooth on my iPhone, make sure bluetooth is on on my Apple Watch, earpods are connected and now Apple Watch is not even available as an optional device to play Spotify through. What's the issue here?

Alex
Moderator
Moderator

Hey @Mark10777

 

Thanks for the reply. 

 

We've passed this info on to the team who are investigating the streaming issue.

 

The ability to download music to the watch is still being rolled out to all users, as the feature was announced recently.

 

We'll keep you updated as soon as we receive more info about this.

 

 

AlexModerator
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roke72
Regular
Would be nice to know by when I can expect to have the option „download“ on my Apple Watch active.

Alex
Moderator
Moderator

Hey @roke72,

 

Thanks for the post.

 

The official information that we have is that the option is currently rolling out to all users in available markets. Unfortunately we don't have info on an exact date when it will be made available to 100% of users.

 

Cheers.

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

Eni
Moderator
Moderator

Hi @rfendertx,

 

Thanks for reaching out about this. 

 

Just to make sure, turning the Bluetooth off and on again in the watch OS system settings didn't make any difference?

 

Also, sending us the exact make/model, operating system and Spotify version of your phone would come in handy.

 

Lastly, we suggest that you check if the OS of your iPhone has any pending updates. 

 

Keep us posted.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Novy
Moderator
Moderator

Hey there @Mark10777

 

Thanks for reaching out to the Community, and welcome 🙂

 

If possible, could you log in with a different account and see if you're also having issues in it?

 

We'd also recommend making sure that your phone doesn't have any pending system update. 

 

Let us know how it goes. 

NovyModerator
 
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Mark10777
Casual Listener

Hi Novy

 

I created a new account & tried that, still no luck. No option to play from the watch

 

Eni
Moderator
Moderator

Hey there @Mark10777

 

Thanks for getting back to us. 

 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

 

If this doesn't do the trick, we suggest that you try turning the Bluetooth off and on again in the watch OS system settings and check if that makes any difference.

 

Keep us posted on how it goes. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp
Solution!

Mark10777
Casual Listener

Tried both suggestions. No luck. 

I’ve tried Apple Music to see if it was a hardware problem & it worked perfectly. Looks like I’ll have to cancel my Spotify premium and switch to Apple Music from now on…

View solution in original post

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