Cant logged in as premium


Cant logged in as premium

Casual Listener
Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed from our bankaccount. Why is this happening? Log out and login again does not help.
1 Reply

Re: Cant logged in as premium

Not applicable

You will need to re-invite your family members, it should work after that.


To invite someone to join one of the allotted subaccounts in your plan:

  1. Go to your account page.
  2. Click MANAGE.
  3. Click on an available Empty Slot.
  4. Click INVITE MEMBER BY LINK or enter the e-mail of the person you want to invite. ClickSEND INVITE.