Cant logged in as premium

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Cant logged in as premium

cindy9
Casual Listener
Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed from our bankaccount. Why is this happening? Log out and login again does not help.
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Re: Cant logged in as premium

user-removed
Not applicable

You will need to re-invite your family members, it should work after that.

 

To invite someone to join one of the allotted subaccounts in your plan:

  1. Go to your account page.
  2. Click MANAGE.
  3. Click on an available Empty Slot.
  4. Click INVITE MEMBER BY LINK or enter the e-mail of the person you want to invite. ClickSEND INVITE.
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