Canvas and music videos not working

Reply

Canvas and music videos not working

Anindubandara
Casual Listener

Plan

Premium

Country

United Arab Emirates

Device

iPhone X, iPad Pro, PC

Operating System

iOS 13, iPadOS, Windows 10

 

My Question or Issue

I've seen my friends in other countries show off their canvas features and I've heard there's supposed to be music videos in Spotify as well. None of these are available on my Spotify. Are these region locked? I do have the option to turn canvas On/Off, but it does nothing at all. On or off it only displays the album art. 

2E2B14F3-95D7-4835-918F-1463E742E5D1.png
EEF2A535-EDDD-4653-9CB6-8DC851BC050B.png
1 Reply
Highlighted

Re: Canvas and music videos not working

Rock Star 16
Rock Star 16

Hey @Anindubandara, welcome to the Community.

Hope you're doing great!

 

I know it sounds simple, but it's often overlooked. Could you try a clean reinstall of the app? Just follow these steps.

 

Also, you are using a unreleased version of iOS that is iOS 13. I'd suggest dowgrading to iOS 12.4.1 that is the latest official public version available as of now. iOS 13 is just around 2 weeks away ready for public release.

 

Have a nice day 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS