Canvas and music videos not working


Canvas and music videos not working

Casual Listener




United Arab Emirates


iPhone X, iPad Pro, PC

Operating System

iOS 13, iPadOS, Windows 10


My Question or Issue

I've seen my friends in other countries show off their canvas features and I've heard there's supposed to be music videos in Spotify as well. None of these are available on my Spotify. Are these region locked? I do have the option to turn canvas On/Off, but it does nothing at all. On or off it only displays the album art. 

1 Reply

Re: Canvas and music videos not working

Rock Star 16
Rock Star 16

Hey @Anindubandara, welcome to the Community.

Hope you're doing great!


I know it sounds simple, but it's often overlooked. Could you try a clean reinstall of the app? Just follow these steps.


Also, you are using a unreleased version of iOS that is iOS 13. I'd suggest dowgrading to iOS 12.4.1 that is the latest official public version available as of now. iOS 13 is just around 2 weeks away ready for public release.


Have a nice day 🙂

LoxerRock Star 16
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