Canvas not working

Reply

Canvas not working

øskari
Casual Listener

Plan

Premium

Country

Finland

 

Device

iPhone 7

Operating System

iOS 13

 

My Question or Issue

My canvas are not working. I dont even have the Canvas option in the settings. My last phone (iPhone 5s) had the Canvas feature but now i dont have it. I have tried quick reinstall the app and clean reinstall  the app but didnt work. What can i do?

 

11 Replies

Re: Canvas not working

Rock Star 15
Rock Star 15

Hello and welcome to the Spotify Community!

 

Can you please show me what you see when you go to "Settings --> Data Saver" and "Settings --> Playback"?

 

 

OviiiOneRock Star 15
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Re: Canvas not working

xdRobbe
Regular

i have the same problem

E359446B-BB71-4882-9FB8-AB1402D7E5C8.png

Re: Canvas not working

øskari
Casual Listener

here

9F1078B3-4A00-41AD-B4EC-28F471762AD9.png
CA48134C-6098-4F87-87E4-5B0B45CD6693.png

Re: Canvas not working

Rock Star 15
Rock Star 15

Hi @øskari and @xdRobbe!

 

As the reinstall didn't work I'll escalate this to a Moderator, I'll need you to let me know the exact OS, device and Spotify version you have.

OviiiOneRock Star 15
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Re: Canvas not working

øskari
Casual Listener

I have iOS 13.0, Spotify version 8.5.23 and iPhone 7

Re: Canvas not working

xdRobbe
Regular

i have 

iphone xr

 

ios 13.1

 

spotify 8.5.25.769

Re: Canvas not working

Rock Star 15
Rock Star 15

Hello, it's me again!

 

Can you try to log in to Spotify on the same device but with a different account?

 

Are you able to see the canvas feature with that different account?

OviiiOneRock Star 15
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Re: Canvas not working

xdRobbe
Regular

yes its working with a different account but nit with my own account

Re: Canvas not working

Rock Star 15
Rock Star 15

Ah, I see what is going on, I suggest checking this link.

OviiiOneRock Star 15
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