CarPlay and Spotify...a match made in HELL

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CarPlay and Spotify...a match made in HELL

jlcpremier
Casual Listener

Apple's CarPlay has been out for awhile now, but Spotify hasn't seemed to address any of the major issues I and I'm sure many of you have encountered.  I primarily use Spotify in my car to replace using the builtin music player. I purchased my AVH-4000NEX for the sole purpose of CarPlay and the Spotify integration. Unfortunately in it's current form these 2 don't seem to play well with each other at all, and the experience is often frustrating and borders on being unusable at times. I currently am running the latest firmware update from Pioneer (1.0.8) I believe, and have that paired with an iPhone 6 running iOS 8.1.3.

 

Here are the problems I've encountered. Feel free to add yours and let's see if Spotify reads these boards and will do something about it

 

1. Trying to open Spotify from CarPlay results in app freezing (happens fairly frequently)

 

2. Selecting playlists and tracks from CarPlay results in huge lag or becomes completely unresponsive (happens fairly frequently)

 

3. Music shows as playing but no sound is output. Have to close app on phone and restart. Sometimes that works, or have to shut down phone completely and restart (happens every once in awhile)

 

4. Most annoying and most common problem: Almost every time Spotify connects with CarPlay, it randomly starts playing music from the YourMusic playlist, instead of continuing to play from where it left off. This is beyond annoying as re-selecting the desired playlist results in many songs playing over and over again. Just make it continue playing where it left off. (Occurs 99% of the time Spotify connects with CarPlay)

 

5. Lastly sometimes the app just flat out crashes in the middle of tracks, and restarts the phone.

 

89 Replies

sirocket
Music Fan
Shouts to Spotify for fixing this so fast. #sarcasm. Time to claim some charge backs on their crappy product since their support team wants to play this game

119911506
Newbie

I have the same issue... when I start Spotify I have to select the playlist and start the music from the iPhone.

The screen on the car display goes black... very few times I get the menu where I can select the playlists, but most of the time just a black screen.

 

Working with iPhone 5 running iOS 9.2 Spotify 4.6.0.1466 and it's running on a new Apple Carplay in a VW Sharan I just bought 3 weeks ago.

olaf777
Casual Listener

Same problems for me!

 

Got a new VW Sharan since 2 weeks and it wont play from the CarPlay menu. When i start songs from my iPhone 6s, then it plays music but with blank screen. When i click on "listening", then i see the song title and the cover.

 

But: this bug is the same with DEEZER - so it has to be a problem with the interface streaming service-->CarPlay

 

Hope you can fix it very soon..!

1125420332
Newbie

I can confirm that: Whenever I plug in my phone in with the Spotify app already running, playback on CarPlay just doesn't work until I close the app on the phone and start it again using CarPlay.

Dee_Dee
Regular

Updated Spotify yesterday, and every time I open the app, whether that be from the phone or from Car Play stereo, it crashes within seconds. The update has made the app completely useless for me.

 

iPhone 5

iOS 9.0 (13A4305g)

Pioneer SPH-DA120

Spotify 3.6.0

 

I appreciate that the latest release may not be fully compaitble with iOS 9 yet, but at least the previous version wasn't crashing every time I opened the app. I'm unsure whether or not I can downgrade now, but if I can't then I'll likely have to move over to Apple Music for the time being as the Spotify App won't even stay open now.

lawrencek
Spotify Legend

Hi Dee Dee, Thank you for reporting the issue. We have just started compatibility testing with iOS9 and will look into this immediately.

Rorey
Spotify
Spotify

Hey everyone. Staff here. Thanks for reporting.

 

Could you please give a clean reinstall of Spotify a try and let us know if this improved things?

 

Also, could use to know the following @BenjaminP

 

  • Your Spotify version
  • Firmware version 
  • Steps to reproduce

Once we have this, we'll get it looked into. 

 

Ronjan
Newbie

Spotify still freezes when on carplay. I Use IoS 10 (happened als on on 9) and Spotify 5.7.0.1055 on a VW Discover Media Carplay system. I use Spotify in offline mode in the Car. When I access Spotify beforehand on my phone (online)  and then get in on carplay it works fine. Carplay will play the offline playlist. But when I later that same day try again on carplay (without accessing Spotify on the phone) it will result in a frozen screen with the play and fast forward Return buttons and no sound.

 

Hope this helps in reproducing the problem!

 

Looking forward for a solution

BenjaminP
Music Fan

I sent a feedback report at the suggestion of @SpotifyCares.  My case number is 03092907.

 

I have app version 3.2.0 on an iPhone 5S, with iOS 8.3.

 

Steps to reproduce the issue?  Plug in phone to Apple CarPlay and tap Spotify.  From that point, it all breaks down.

 

1) tap to play but the screen goes blank with just the play button and nothing plays yet on the phone, the timeline is progressing like it is playing

2) when pausing or accessing Siri, Spotify will start playing on its own again (which disconnects Siri)

3) a playlist will be interrupted mid-song and begin play from the entire library

4) playlists not loading

5) unresponsiveness and crashing of CarPlay

 

These issues are DANGEROUS to fool with while driving, which makes the service unusable.  It is deal breaking for me, if not addressed.

andre2205
Casual Listener

Hey Benjamin,

 

I have the same problem like what you are mentioning with the same config on my Iphone 5s.

 

Do you have any new level of awareness with your issue?

 

@__spo__: Is there a solution within eyeshot?

 

André


@BenjaminP wrote:

@I sent a feedback report at the suggestion of @SpotifyCares.  My case number is 03092907.

 

I have app version 3.2.0 on an iPhone 5S, with iOS 8.3.

 

Steps to reproduce the issue?  Plug in phone to Apple CarPlay and tap Spotify.  From that point, it all breaks down.

 

1) tap to play but the screen goes blank with just the play button and nothing plays yet on the phone, the timeline is progressing like it is playing

2) when pausing or accessing Siri, Spotify will start playing on its own again (which disconnects Siri)

3) a playlist will be interrupted mid-song and begin play from the entire library

4) playlists not loading

5) unresponsiveness and crashing of CarPlay

 

These issues are DANGEROUS to fool with while driving, which makes the service unusable.  It is deal breaking for me, if not addressed.


 

philsoc8
Casual Listener

I just spent a weekend on the road with my new Pioneer with CarPlay and my updated iphone 6.  Every other app worked just fine but the Spotify is 100% unusable.  

Luckily, I lhad access to iTunes and Pandora which both worked well. 

 

This is a big problem for Spotify and I hope they fix it soon.

jlcpremier
Casual Listener

t-minus 2 days till I ditch Spotify and head over to Apple Music.  Good job working on that app Spotify!

Jason
Spotify Legend
Hey guys!

Can you try starting Spotify before connecting to the car and see if that improves things? Also, what version are you running? We believe this is fixed in 3.4.0.

susanbethmiller
Newbie

I have the newest version of Spotify. I've reinstalled numerous times and it hasn't helped the situation. Please add this issue to the list of problems:

 

SPOTIFY PLAYS SONGS SUPER FAST AND IT HAPPENS APPROXIMATELY 80% OF THE TIME. The only way to correct this is to either manually close and open Spotify directly on the iPhone or unplug the USB cord. Both are dangerous while driving. I will cancel my Spotify account if this continues as it is too annoying.

katjag-
Spotify Legend

Thanks for letting us know about this issue. We've been trying to reproduce it but it's really a matter of luck and we haven't found a way to do so on the headunits we have. 

If you have a reliable way please let us know and also attach a video if possible. 

 

Thanks all for your support on this. 

 

Rahoulb
Regular

I can reproduce one of the issues quite reliably.  

 

My car is parked at the front of my house - just at the limit of my Wifi reach.  

 

So when I get in, my phone is normally on Wifi, but after I've started the engine, it's generally lost the connection and starts looking for the 4G.  

 

This seems to be what causes the issue.  Spotify starts up, notices that there is no connection and freezes.  When, a couple of seconds later, the connection is active, Spotify stays frozen and I have to stop the car, kill Spotify on my phone, and restart it - this time Spotify notices the connection is live and works OK.  

Wimpos
Newbie

I have the exact same behavior. 

 

I can reproduce when leaving work from the underground parking area, where there is no cellular nor wifi connection.

 

Restarting spotify is the only way to resolve it.

utsava1
Casual Listener

I have the same problem with both my iPhone and my wife's iPhone in a 2018 VW Atlas. Major problem that is not only extremely frustrating, but a driving hazard. If this is not resolved shortly, I'm going to be forced into switching to Apple Music. Juding by the durration of this thread, I'm not holding my breath. 

netkiller2005
Casual Listener

Seeing this thread be 2 years old and problems are still occuring makes for a grim read indeed. I have been a Spotify premium subscriber for many years now and was quite excited when I got my brand new car yesterday with CarPlay. Finally, no more bluetooth speaker sitting in the cup holder! How wrong was I when hooking up Spotify to CarPlay only to find that music refuses to play on my car stereo over CarPlay! I can browse albums, artists, radio and playlists but as soon as you go to listen to something the screen shows the back/forward/play+pause controls and nothing plays!

I am very dissapointed that this doesn't work in my brand new car 😞

Jloogman
Casual Listener

First of all, its nice to see an actual rep from Spotify take notice, however, I feel your request is simply an attempt at satiation or a stall tactic. These issues are very easy to reproduce IF you test like a real consumer would. Go have any CarPlay unit installed in a test vehicle and just drive it everyday back and forth to the office. Be sure to load several different music apps on the test iPhone because that is how actual consumers act. Listen to NPR on Apple music on your way in, then switch to Spotify on your run to lunch. Use Apple Maps on your way to a new restaurant after work then maybe catch sports news on ESPN (Apple Music.) The next day on the way in, listen to CBS news using their app then, play your favorite playlist on Spotify. Be sure to reboot your phone a few times (because real people have to do that occasionally) and you will quickly see the issues. Can't miss them. BTW, a few updates back Pandora started suffering from the same ills. So now you are not the only one with issues but the brand new Amazon music works amazing- every time, never even glitches.

Callumx26
Newbie
issues I've had;
- Freezes on a daily basis, app opens but no music will play
- Spinning wheel of death and can't select anything else within Spotify app
- Music playing in fast forward for no apparent reason at 10x normal speed
- Cant see playlists I've recently listened too even though I can see older ones
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