Certain local files refuse to download on my phone

[ka1eido]

Whenever I attempt to download certain files on my phone, they refuse to download for some reason. Both files shown are mp3 files, yet only one will download. Also yes, I have searched for a post that has the same problem but the feature that appeared to fix the problem has been removed, which was the remove all devices feature.

Plan

Premium

Country

 United States

Device

(iPhone 11 Pro Max, HP Desktop M01-F0xxx)

Operating System

(iOS 15.6.1, Windows 11)

[Yordan · Accepted solution]

Hi @ka1eido!

Could you confirm that the files are stored locally on your phone? Note that the local files sync from your PC to your phone is no longer available. You have to upload the files instead by following the steps here.

Make sure also that the files aren’t DRM-protected. You can check out this article for more information.

Let us know how it goes. Cheers!

[ka1eido]

Thank you, the first one fixed the problem!