Changes to a random song

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Changes to a random song

camila2905

Every time I’m listening a songs it changes to a random one which is not even downloaded or in any of my playlists. I’ve changed my password for threes times already, login out in every device, reinstalled the app but nothing seems to work. I don’t know what else to do. I can’t use Spotify because in no more than 40 seconds the song stops and another one starts.

Plan Premium

iPhone  8 plus

Operating System

(iOS 12.3.2)

 

 

 

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Billy-J

Hey @camila2905, thanks for reaching out to the Community!

 

Could you try creating a new account here, and let me know if the same issue happens there? 

 

Looking forward to your reply 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Marked as solution

Billy-J

Hey @camila2905, thanks for reaching out to the Community!

 

Could you try creating a new account here, and let me know if the same issue happens there? 

 

Looking forward to your reply 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

camila2905

Hi, thank you for your answer. I created a new account and there is no issue 😞 though I don’t know what happened with my original account. 

Billy-J

Hey @camila2905,

 

I'm glad to hear that it works on the new account. To make sure you don't lose your music and saved content, please contact Customer Support. They'll help you transfer your content to the new account.

 

I hope this helps. Have a nice day 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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