Confused screen orientation

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Confused screen orientation

power_max_9000
Music Fan

tl;dr track screen layout is off as in confused by actual screen orientation.

 

I've been having this problem for about a month now. I don't certainly know how to reproduce it, but I see it quite often. I launch Spotify on iPad and everything looks fine, but when I pull out the track/queue screen (one with large album art and play controls) it has layout as if iPad was in another screen orientation. In portrait mode controls are 'squeezed' in the top part of the screen and are off the right boundary. When I turn iPad into landscape mode: all controls re-shuffles and become visible, but they scaled down and take up only the top-right part of the screen. Basically, see screenshots attached, it's easier to see what's up. I have to force close the app (swipe it away in the app dock) and restart to bring it back to normal.

 

Spotify version: 5.7.0.1055

iPad model: Mini, ME276NF/A

iOS version: 9.3.4

 

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13 Replies

Re: Confused screen orientation

power_max_9000
Music Fan

Another screenshot. This time play controls are off the screen.

IMG_0045.PNG

Re: Confused screen orientation

KatesHere
Community Legend

Hey there @power_max_9000 and welcome to the community!

 

This doesn't look right. Have you tried a clean re-installation?

 

Hope this helps!

K

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Treat others the way you want to be treated!
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Re: Confused screen orientation

power_max_9000
Music Fan

Thank you. I have re-installed the app, but since there is no clear scenario to reproduce the problem, it will take a while to watch it. I will report back again to this thread shall I experience a problem. Cheers!

Re: Confused screen orientation

KatesHere
Community Legend
@Powe_max_9000 Great!
Keep us posted :)
RSJ-------------------------------------------------------------------------

Treat others the way you want to be treated!
K is for Kisses, Kate
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Rock Star? Join us!

Re: Confused screen orientation

power_max_9000
Music Fan

I cannot reproduce the problem so far. I mark it as solved for now and will "re-open" shall it happen again. Thank you for support!

Re: Confused screen orientation

power_max_9000
Music Fan

Hey there, sorry to un-resolve your suggestion, but apparently I face this bug after clean re-install again, haha. Can we escalate it to the bug-reporting forum, please?

 

 

IMG_0049.PNG

Re: Confused screen orientation

KatesHere
Community Legend
Hey again @power_max_9000, sorry to hear the clean re- install didn't work out.

Would you mind answering the following questions to get a better understanding of the situation before we escalate it to the right team?
- Does this happen to any other app?
- Does this happen during playback - i.e. while streaming?
- Is this only happening when listening using the bluetooth speaker attached? (as shown in screenshot)

Let me know =)
K

RSJ-------------------------------------------------------------------------

Treat others the way you want to be treated!
K is for Kisses, Kate
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Rock Star? Join us!

Re: Confused screen orientation

KatesHere
Community Legend
Hey @power_max_9000, any news on this?
K
RSJ-------------------------------------------------------------------------

Treat others the way you want to be treated!
K is for Kisses, Kate
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Rock Star? Join us!

Re: Confused screen orientation

power_max_9000
Music Fan

Hey there! Sorry for the delay - was away from Internet for a long while.

 

- No, it does not happen to any other app. I have been observing this behaviour in Spotify app and on iPad only.

- Yes, it happens during playback/streaming. However I always stream from iPad, so cannot say if it is limited to playback only.

- Again, yes, it is happening when listening via a bluetooth speaker, but I rarely use built-in speaker, so cannot say if it is limited to bluetooth play only.

 

Hope this helps. Glad to provide you with more details.

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