Continually Crashing on iPhone

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Continually Crashing on iPhone

user-removed
Not applicable
Hey Spotify. I've been having major problems recently with the iPhone app. Whether it's 5 seconds, or 2 minutes, or 10 minutes (never lasts longer than that), my Spotify app keeps crashing. It's become very annoying because it's been happening for 3 weeks. I've done every update, uninstalled and reinstalled, etc. Nothing has changed and I pretty much cannot get through a song without having to reload the app. I've been getting very frustrated and am looking into switching back to Apple Music. Even after the iOS 9 update this morning it instantly crashed when I started it up.
31 Replies

Re: Continually Crashing on iPhone

Ox1
Roadie

Hello!
Sorry for the inconvenience. Please fill out this template:

=== START OF TEMPLATE ===


Brief description of the issue:

Steps to reproduce the issue:

  1. First I did this
  2. Then I did that
  3. I also did this

What steps you’ve tried already:

Your device and operating system (e.g. iPhone 5, iOS 8)

Type of Spotify account you have (Free or Premium):

The app version of Spotify you’re using:

 

Any screenshots, if they can help to explain your issue:

=== END OF TEMPLATE ===

Have a great day!

Highlighted

Re: Continually Crashing on iPhone

user-removed
Not applicable

Brief description of the issue:

 

Hey Spotify. I've been having major problems recently with the iPhone app. Whether it's 5 seconds, or 2 minutes, or 7 minutes (never lasts longer than that), my Spotify app keeps crashing. It's become very annoying because it's been happening for 3 weeks. I've done every update, uninstalled and reinstalled, etc. Nothing has changed and I pretty much cannot get through a song without having to reload the app. I've been getting very frustrated and am looking into switching back to Apple Music. Even after the iOS 9 update this morning it instantly crashed when I started it up.

 

Steps to reproduce the issue:

  1. First, I opened the application.
  2. Then I selected a song.
  3. After anywhere from 5 seconds to 7 minutes, the application crashes.

What steps you’ve tried already:

- I have updated my software on the computer, iPhone, and Spotify app through the app store.

- I have uninstalled and reinstalled the application on my iPhone, having to resync all songs.

- I have restarted my phone multiple times with a hard reset.

- I have logged out and logged back in to the application.

 

Type of Spotify account you have (Free or Premium): Premium

 

iPhone 5s iOS9

 

The app version of Spotify you’re using: 4.2.0.1025

Re: Continually Crashing on iPhone

Ox1
Roadie

Hello!
You forgot to tell us your device and OS, can you please edit the post and add it?
Thanks!

Re: Continually Crashing on iPhone

user-removed
Not applicable

Done. Just did that edit.

Re: Continually Crashing on iPhone

Ox1
Roadie
Thanks! I've escalated this post to Spotify, they will have a look at it ;)

Re: Continually Crashing on iPhone

user-removed
Not applicable
Thank you. Any timeline on when I'll hear back?

Re: Continually Crashing on iPhone

Rock Star 24
Rock Star 24

Hey @user-removed

 

I talked to a community moderator and they suggest this:

 

Try removing your offline devices from this page (note: there is currently a bug that lists certain devices as "default")

 

You'll need to re-sync any offline tracks after,

 

Does that help at all?

 

MattSudaRock Star 24
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Note: I'm not a Spotify employee.

Re: Continually Crashing on iPhone

user-removed
Not applicable

Thanks @MattSuda for the tip. I went and unsynced the three devices. I then quit and reopened spotify. After 5 minutes of listening, it crashed again so that wasn't it. Reopened it hoping it would just be that one time, but it immediately happened after just a minute. Can somebody give me a call? I haven't been able to listen to music on Spotify now for a month. :(

Re: Continually Crashing on iPhone

Pete
Roadie

Hey @user-removed

 

Sorry to hear about this. Just to confirm, is this happening with both streamed tracks and downloaded tracks for offline playback, or just one of them?

 

Are you syncing any playlists after an install before playing any music?

 

Could you also try another reinstall and let me know how you get on? I've performed a couple of tweaks behind the scenes on your account.

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