Cover art and track title is "stuck" on the first track played

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Re: Cover art and track title is "stuck" on the first track played

Casual Listener
I have the same issue on my 2015 BMW 335i. The first song artwork and song information gets stuck/frozen on the screen. The problem began around December 2019/January 2020. Hopefully Spotify fixes this issue soon. I have tried everything!
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Re: Cover art and track title is "stuck" on the first track played

Moderator
Moderator

Hey everyone,

 

Thank you for reaching out here in the Community.

 

We’d like to ask you to check if what you’ve reported still happens with a different phone (maybe from a family member or friend) as this might be a good indicator of where the issue actually lies.

 

It’d also be good, at this point, to check if there’s any updates available for your car’s firmware since that could do the trick. 

 

Lastly, for the moment, we suggest keeping updates for both your phone and app activated to receive any improvements by the time they get rolled out. Since there are multiple devices and car models involved, we can't say when there could be any developments, but keeping your phone and car's system updated is the best practice we can advise.

 

Take care!

MarioModerator
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Re: Cover art and track title is "stuck" on the first track played

Casual Listener
Dear Sirs,

Just for information, the issue remains here and recently I've got my car
to the dealer and they said me that all the systems are upgraded.

I tried uninstalling Spotify in the telephone, unpairing Bluetooth in the
car, reconnecting all again and did not worked as well.

I'm really disappointed with the service because in the past there's no
issue like this. Consider you all that Spotify in major cases is a paid
service and the solution for this problem is taking so long.

My iOS and Spotify are in the latest version.

Equipment:

Iphone 11 Pro
BMW 328 Sport 2014
Latest version of all software.

Regards,

Lauro Nadais


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Re: Cover art and track title is "stuck" on the first track played

Music Fan
This is an ongoing issue. There is no fix at this time and Spotify is not
acknowledging it. My IOS is up to date. My car software is up to date. I
have installed and deleted Spotify MANY times. Amazon works beautifully
with my car. So it's a Spotify software issue.

I PAY for this service from Spotify. Do you job and fix it. Months later
and nothing.
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Re: Cover art and track title is "stuck" on the first track played

Newbie

At least acknowledge it’s a Spotify issue and you’re working on it so customers know what the issue is. 2014 3 series updated software

Latest iPhone pro updated 

latest Spotify updated 

Same problem

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Re: Cover art and track title is "stuck" on the first track played

Casual Listener

I found a solution. I decided to try to update my BMW software by using the instructions in the video below. I was honestly just doing this as a hail mary and it worked. The first USB I used did not work so I used another USB and it worked immediately. Hope it works for you guys too. 

https://youtu.be/8v-vHSznj7E

 

 

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Re: Cover art and track title is "stuck" on the first track played

Music Fan
Thank you for the reply. I have already updated my car's software. It is
still not working. It was working perfectly in January. Then an update
created this issue that still exists.
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Re: Cover art and track title is "stuck" on the first track played

Visitor

I have a 2014 bmw 335i running the latest BMW software update UPD05074 based on my vin number. This is definitely a Spotify  and not an Apple IOS/BMW software issue since this was a problem starting with the last update in Dec-Jan. Please acknowledge or fix the problem. It's so frustrating to paying for a premium service when the service does not care about addressing a well known issue. 

 

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