Deleting album tracks

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Deleting album tracks

Sammydreep
Regular

Plan

Free/Premium

Country

 

Device)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I used to be able to delete a track by tapping ‘...’ and selecting remove. This option seems to have disappeared, does anyone have a solution ? I don’t use playlists

Iphone XS , Spotify premium

TIA

13 Replies

Re: Deleting album tracks

Rock Star 21
Rock Star 21

Hi @Sammydreep, thanks for writing!

 

This option is still available. When you go to Songs in the iOS mobile app, just choose an album, then tap the three dotted sign, and remove the song you want.

 

Can you paste a screenshot of what you see when trying to do this?

 

What's your iOS version an Spotify version?

BittencourtRock Star 21
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Re: Deleting album tracks

Sammydreep
Regular

Thanks for your reply, I sent 3 replies via email but they haven’t shown up. 

 I downloaded the app to my iPad and the option is there , but not on the iPhone.

Does that offer any clues?

 iPad version is 

9BB75230-3C91-459F-9322-6B62BBCCE4E3.png
5DEF1DDE-40D2-41D5-BE60-CCC7825AF0F1.png
019ACD5D-3410-42E6-8289-03721B4C1ADC.png

Re: Deleting album tracks

Rock Star 14
Rock Star 14

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

Where are you trying to remove that songs? Does this happen with other songs? Could also attach a screenshot of what does it look like in your iPad? 

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 14
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Re: Deleting album tracks

Sammydreep
Regular

Thanks, maybe I should have been clearer.

The photo showing ‘remove’ is from the iPad and is how the iPhone used to look. It now looks like the first photo( Like, add to playlist etc) no option to remove.

Ive restarted the app, iPhone and deleted and installed Spotify again. Still the same

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Re: Deleting album tracks

Rock Star 21
Rock Star 21

Hey @Sammydreep,

 

I've just checked in iPhone XS (Spotify version 8.4.90.684) and it also won't show the remove option in the Albuns tab, while the same version on the iPhone X does show this option. 

 

Maybe it's something temporary, and it might return in next version.

 

As you've already tried to get in touch with the Spotify Cares staff through e-mail, I suggest you use the available social media channels. One is via Twitter - just send them a Direct Message @SpotifyCares.

 

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly and might give you further information on this issue.

 

Hope this is more helpful. Keep me posted :)

BittencourtRock Star 21
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Re: Deleting album tracks

Sammydreep
Regular

Thanks , Ive sent them the enquiry . Wil let you know any outcome

Re: Deleting album tracks

Rock Star 21
Rock Star 21

Ok @Sammydreep, it shouldn't take long.

 

Keep me posted!

 

BittencourtRock Star 21
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If you appreciate my answer, maybe give me a Like.
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Re: Deleting album tracks

Sammydreep
Regular

No reply from Spotify, and there has just been an update to the app on the iphone. Still no option to remove.

1 person liked this

Re: Deleting album tracks

Rock Star 21
Rock Star 21

Hey @Sammydreep,

 

You should've received a confirmation email when they sent out the contact form. Did you?

 

Besides, you can contact Spotify via Twitter - just send them a Direct Message @SpotifyCares.

 

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

 

Hope this is more helpful!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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