Dislike button for weekly mix disappears after quitting the app abruptly

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Dislike button for weekly mix disappears after quitting the app abruptly

Casual Listener

My Question or Issue
The like/dislike button for the weekly mixes (Discover Weekly and Your Release Radar) disappears after quitting the app while it’s playing a song. When I reinstall Spotify, it comes back. It’s weird and I don’t know how to fix it so I don’t have to use more data.

Plan

Premium

Country

UK

Device

iPhone 7

Operating System

Running on the latest version of iOS (iOS 13.5)

3 Replies
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Re: Dislike button for weekly mix disappears after quitting the app abruptly

Moderator
Moderator

Hey there @Dango360

 

Thanks for reaching out - we’re here to help!
 

Just to confirm - does the simple reinstall of the app solve the issue only temporarily for you? If yes, we'd suggest you also run a clean reinstall of Spotify on your iPhone. Compared to the regular one, the clean reinstall is way more thorough and lets you start completely afresh with a new app version on your device. Give it a try and let us know how it goes. 

 

In case this persists, would you mind sending us a video recording showing the behavior you describe? Just attach the video to your next response to us. This way we can take a closer look at the issue and help further.

 

Tip: Make sure the recording doesn’t include any sensitive info such as payment or personal data. 

 

We'll look out for your reply. 

IvanModerator
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Re: Dislike button for weekly mix disappears after quitting the app abruptly

Casual Listener

I tried the clean reinstall and the problem still occurred.

I also sent a video recording to show you what's happening. It's been zipped because apparently ".mp4 is not supported." and the "Valid file types are MP4, jpg, gif, pdf, png, and zip."

Notice the block icons disappearing on the playlist and the player controls changing after closing the app.

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Re: Dislike button for weekly mix disappears after quitting the app abruptly

Casual Listener
Hello,
It’s been about two weeks and I’m wondering if you have received my recording. If there’s any problem please respond.
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