Do I have to pay twice?

[Sirenmg]

My bank info says that I have payed you guys for this month, but the account still says that I have to pay.. do I have to pay twice? And how do I get a costumer line to call to?
And how does that student premium work?

[MattSuda]

Hey @Sirenmg

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.