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Error 404 on iPhone after upgrading to family plan

Error 404 on iPhone after upgrading to family plan

user-removed
Not applicable
2016-01-24 11:13 PM
Just upgraded to the family package and sent an invite to my fiancé and she can't log in.This is a problem we've had for two day's now.Any ideas of what's going on?
1 person had this problem.
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Avatar of Bittencourt
Spotify Star
Spotify Star
2016-01-25 01:11 AM
Hi,

Please make sure she logs in using 'firstname.lastname' as username instead of her email.

Hope it helps!
BittencourtSpotify Star
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user-removed
Not applicable
2016-01-25 06:01 PM
That didn't work either 😕,looks like I'm going to just cancel this family plan after all,to much hassle.
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Avatar of Bittencourt
Spotify Star
Spotify Star
2016-01-25 08:31 PM

Before you do it, I suggest a last try with the contact form!

 

https://support.spotify.com/my-en/contact-spotify-support/

BittencourtSpotify Star
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