Error Message "error in startWithCompletionBlock"

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Error Message "error in startWithCompletionBlock"

bastis360
Casual Listener

Hi,

 

everytime I plug in my iphone into my bmw connector to use spotify app on my idrive I get an error message. Since I have premium only because I use it in my car it is very annoying. Please find a screenshot attached! That just recently started to appear. I worked fine for the last couple of month.

 

What is the issue and will it be fixed?

 

Best regards

 

Sebastian

IMG_0276.png
18 Replies

harreligen
Newbie

I have the same problem. Just got the info from BMW that "from now, Spotify is a certified app in BMW Apps". I have used Spotify in my new BMW earlier, streaming via bluetooth, but now, after it  became a certified app, and also recently updated, I get that error message , similar to Sebastians, after connecting the phone via USB in my car. I also get a message in the cars infoscreen: "The App is not compatible. Update when needed" 

/Robert

bastis360
Casual Listener

Well, in the error message you see that there is a certificate error. It's either expired or invalid (key chain?). But that doesn't help us to fix it! Spotify, please help! I wan't spotify back in my car. Otherwise I can cancle the subscription, since its useless for me 😞

buckwem
Newbie

I have the same error and it needs an update in the certificate.

 

Looking around it seems version 3.0.0 broke Spotify.

 

Look at the thread 

https://community.spotify.com/t5/ideas/v2/ideapage/blog-id/Spotify_Bugs/article-id/5811

 

Grille
Casual Listener

That's correct.

 

My Friend is not using autoUpdate feature on iOS. He doesn't update to latest version last week and has no problems connection with my car - BMW 3er 2013.

I have the latest update 3.0.0.2566 and exactly the same error message because of an expired certificate.

 

Spotify - please fix this

MattSuda
Rock Star 24
Rock Star 24

This bug should be fixed in an iOS update soon. Hang in there!

MattSudaRock Star 24
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bastis360
Casual Listener

Ayn ETA? A date would be helpfull.. I mean if this takes a couple of weeks, I can just cancle my subscription until its fixed since I'm mostly just using it in my car.

dbeland
Regular
i share that same opinion Spotify voyld offer a way to get the previous version since the issue came with that 3.0 version
Not easy to find the support address with Spotify
And they should have a look on the community comments and bring there support
I will cancell it if not usefull in my bmw

matthewnicholls
Casual Listener

Hi Matt

 

Likewise, I cant use spotify on my idrive.  You mention a fix...do you have an approximate date for the update??  

 

Thanks in advance

Matt 

MattSuda
Rock Star 24
Rock Star 24

@matthewnicholls @bastis360

 

No exact ETA, but hopefully soon.

 

Check back here for updates:

https://community.spotify.com/t5/ideas/v2/ideapage/blog-id/Spotify_Bugs/article-id/5811

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

matthewnicholls
Casual Listener

Thanks.  Are we talking weeks or months?  Wont hold you to it, just need to know whether to pause my subscription to Spootify.  

MattSuda
Rock Star 24
Rock Star 24

@matthewnicholls

 

Nope, shouldn't be months. Best estimate would be maybe a few weeks.

 

Release timelines can change, but it shouldn't be months. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

dbeland
Regular
Anybody can give me the link to get support to cancel my subsription with
spotify
I can' accept to wait so long that they resolve the connectivity issue with
bmw
Thank you for a response

kfj69
Casual Listener

I can't believe this - answer !!!!! Month's! !!! I'm sorry in our time are this much to long for solve a bug!!!

Grille
Casual Listener
Just give us the last working spotify.ipa that we can copy to our iTunes apps folder. So we roll back to latest working version before update to latest....
Or it is not working with the previous version now, too?

Spotify - please give your paid community a feedback!!!!

gmcoates
Casual Listener
Is this suggesting we are waiting on Apple to release an iOS update, that the way it reads. So you have knowledge of what apple is doing with iOS?

kfj69
Casual Listener

So, no answer from anyone from spotify, I cancel my contract - sorry this is for me not professional!

gmcoates
Casual Listener
I tried http://www.deezer.com Deezer today, very similar service and the app works with connected drive, so that's where I'm going.

It's not just that it's not working it's the lack of concrete response of a software issue that could be fixed easily.

dbeland
Regular
I'd have cancel my subscription just the same
Too bad i lost so much time on this issue without no compensation
May be Spotify will response some day

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