Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi, did the iPhone update today but every time I select extreme it just reverts back to HQ
Solved! Go to Solution.
Hey all,
As some of you have already noticed, the new Spotify iOS app - v0.4.24 - is now live in the App Store. The extreme syncing bug should now be fixed, among other things.
So try upgrading and let us know how things go. And thanks for bearing with us while we got to work on this.
I bearing with Spotify Richard about year now... and 2 months with bugfull app Windows Phone Spotify. Still no news about when you update this app and when you add 320 kbps...
I wish there was some kind of indication (like a tiny text in a corner) about if a song is in 320 kbps or lower. Not all songs are available in that rate, but it's still useful information for some people.
The app update fixed my problem.
Well I can proudly say the update worked for me, and tracks are now sync'ed at Extreme Quality.
A point to note however, the quality setting was still on "Extreme" when I opened up Spotify, and I knew that my last sync was done with the bug (so was all low-quality) so I went into the options, selected "High Quality" where it told me my existing content was low quality and asked if I wanted to re-sync, so I said No. I then went into the options again, and selected "Extreme" and when asked to re-sync, said yes.
Off it went re-syncing my entire collection, which is something it never did before. So, you've made me happier.
I just hope that Spotify will learn from this and ensure that thorough testing takes place in future.
That's because we happen to use the same copy (text) for the 'resync' notification both when you switch from low quality to higher quality and also the other way around. Your tracks are still synced as extreme if that's the setting you used when syncing.
We have a ticket for this internally, but it wasn't fixed for version 0.4.24.
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ