Help Wizard

Step 1

NEXT STEP

Favorites not saving

Favorites not saving

 

Plan

Free

Country

 US

Device

iPhone 6S

 

My Question or Issue

 Whenever I favorite an album it doesn’t go into my favorites playlist. I’ve tried to save each song in the album one by one and it still doesn’t work but it works for all other songs. The album is Pray for the Wicked by Panic at the Disco. I’ve tried other songs by Panic at the Disco and those works but not this album. Can someone please help??? 

Reply
2 Replies

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here. Try it on another device with similar specs by signing in with your account.

Also try to sing in with another acocunt on your device and see if the same issue occurs.


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Deleting and reinstalling the app worked. Thank you so much for the help! 

Suggested posts