Frozen screen

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Frozen screen

becky1402
Casual Listener

My app on my phone (iPhone 7) has been frozen on the logo of the app for several days now. I can access Spotify on my laptop (Macbook air) fine, and even play music on my mac through to my phone, but cannot even get into the app. PLEASE HELP.

 

(iOS 12.14)

 

 

 

5 Replies

Re: Frozen screen

Rock Star 14
Rock Star 14

Hey there @becky1402 !

 

Can you please do a clean reinstall and let me know how it goes :)

MantisentilRock Star 14
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Re: Frozen screen

becky1402
Casual Listener

I have already re installed the app several times, no progress.

Re: Frozen screen

becky1402
Casual Listener

I was just able to get to the log in page, but it is now frozen on that too.

Re: Frozen screen

Rock Star 16
Rock Star 16

Hey @becky1402,

 

Could you try using a different network connection?

Does it help if you use the Sign Out Everywhere and Remove Offline devices from your Spotify account page?

 

Also, could you tell me your iOS and Spotify version?

 

Thanks :)

LoxerRock Star 16
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Frozen screen

becky1402
Casual Listener

Still no use. My version is (iOS 12.14) and for Spotify I am premium and up to date.

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