Función Canvas no se encuentra

Reply
Highlighted

Función Canvas no se encuentra

Visitor

Plan Familiar Premium

Pais : Chile

iPhone 7 Plus 128 GB

IOS 12.4

No existe la función canvas en mi dispositivo con mi cuenta.

Ya he borrado cache, reinstalado, actualizado y no aparece la función con mi cuenta.

Pero ingreso otra cuenta y si aparece la función.

6D23281C-5514-4BC2-B4BB-22BFE486E248.png
6 Replies
Highlighted

Re: Función Canvas no se encuentra

Rock Star 16
Rock Star 16

Hey @zxrdo!

 

Thanks for reaching out. I hope you don't mind if I reply in English.

Could you try Sign Out Everywhere and Remove Offline Devices options from your Spotify's account page?

 

Keep me posted 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Función Canvas no se encuentra

Visitor
Yo intenté eso y aún así no me da la opción de activar canvas.
Highlighted

Re: Función Canvas no se encuentra

Visitor
Hola! Hice lo que dijiste y no me funciona
Highlighted

Re: Función Canvas no se encuentra

Moderator
Moderator

Hey folks,

Thanks for searching for the answer you need here!

 

It seems that other users are also experiencing this and we've created an Ongoing Issue here. If the the canvas feature has disappeared for you and you don't find the option to enable it in the setting menu, make sure to add your +VOTE and subscribe to it, if you haven't already. We'll inform on any developments there, as soon as there are any.

 

In the meantime, if you have another account, were the issue doesn't come up, you can transfer your music and followers there. This Spotify Answer explains how to do this. 

 

Hope this helps. Keep us posted if you have any questions.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
Highlighted

Re: Función Canvas no se encuentra

Visitor

Plan Familiar Premium

Pais : Peru

iPhone 7  32GB

IOS 14.0.1

Hola, hace varios meses tenía la opción, pero ahora ya no me aparece.

he eliminado la app y el celular, al igual que eliminado el caché de la aplicación y me sigue sin funcionar. 
Gracias

2FDE6C39-D295-42B0-B3D3-430802346DCB.png

Highlighted

Re: Función Canvas no se encuentra

Moderator
Moderator

Hey there @rebecatamariz,

 

Thanks for reaching out to us 🙂

 

Hope you don't mind us replying in English as it's the Community's official language.

 

The troubleshooting steps you've tried so far are very good. We'd like to add a few more.

 

We'd suggest you give these steps a go and run a clean reinstall. In this article there are some additional steps. 

 

If that doesn't help, you can check the steps mentioned here. You can also add your +VOTE and Subscribe to the thread. That way you can stay up-to-date with any relevant news about this.

 

If you've another account, you can check if the issue persists. If it doesn't, you can transfer your music and followers with these steps to your secondary account.

 

Hope this helps. If you have questions, you know where to find us.

 

 

 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar
SUGGESTED POSTS