Glitches out on home wifi

[Macieperson]

On my IPhone, spotify works correctly when I'm not connected to wifi, but as soon as i go on my wifi at home (i haven't tried this on a different connection so im assuing that its my home wifi) it will play a few seconds of a song, make distorted noises, then the app will cut out, sometimes the app cuts out before i even get to play a song! Ive tried reinstalling it, restarting my phone, and the wifi but it just won't work! It works on my laptop just fine though. Any solutions?

[crematedman]

@Macieperson hey macie, 

• first i'd suggest you uninstall the app, restart your device(s) and then re-install.
• next, you can sign out of all devices here.
• clear the cache for the app.
• try listening on a different device to see if the same problem occurs.

[TribunS]

Hi there @ Maciepersion, that's a problem which is faced by a lot of Spotify users.

Have a look in the following forum topics: https://community.spotify.com/t5/iOS-iPhone-iPad/Spotify-app-crashing-on-startup/td-p/1492105/page/2 or https://community.spotify.com/t5/iOS-iPhone-iPad/App-crashes-just-after-I-open-it/td-p/1502187 or https://community.spotify.com/t5/iOS-iPhone-iPad/App-crashes-when-phone-is-connected-to-home-wifi/td....

Regrettably up to now there is no solution. I tried all troubleshooting tipps I've found in the community forum. Spotify itself seems not to take care of this issue. I placed a support call with them, stated all the troubleshooting measures I already did (reseting router, open port 4070, SSID change etc.) and their answer was that I should delete and reinstall the app (this was the first measure I did when the problem occured). Is this for real? Customer support: Zero Points!

[crematedman]

@TribunS hey there, 

spotify support have to go from the first step to ensure the problem is resolved. getting feedback after each step is the best way of isolating the issue!