Greyed out songs

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Greyed out songs

Arwenmoon8085
Visitor

Hi! So I’m on a family plan on my iPhone 7 (the same as my dad) and am having mysteriously greyed out songs. The only issue I can find that’s close to this is songs being unavailable in my country, but I live in the us, and these same songs work for other members of my family. The songs that don’t work are usually older, like the old timey songs from wall-e and the Madeline soundtrack. Please help!

 

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Re: Greyed out songs

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

I'd also suggest using the Sign Out Everywhere and Remove Offline devices from your Spotify account page.

 

You can also learn more about Shuffle in Spotify here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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