HELP

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HELP

husnaaaar
Casual Listener

Premium

Country : Singapore

 

Device

iPhone 8+

Operating System

IOS 12.3.2

 

Hi, I downloaded all my songs to hear it offline without having to on my 4G but suddenly since yesterday I couldn’t play my songs without having to on 4G . I thought it was my storage problem but I’ve deleted photos and apps but nothing happened, I’ve tried logging in and out and it doesn’t work, I’ve also tried restarting my phone and it doesn’t work . please help me :-(

 

1 ACCEPTED SOLUTION

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Solution!

Re: HELP

Rock Star 22
Rock Star 22

Hey @husnaaaar, I'm here to help!

Thanks for trying those steps. Could you also try a clean reinstall of the Spotify app? If that doesn't help, please send me a screenshot of what happens when you try to listen offline.

 

Let me know how this goes :) 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.
3 Replies
Solution!

Re: HELP

Rock Star 22
Rock Star 22

Hey @husnaaaar, I'm here to help!

Thanks for trying those steps. Could you also try a clean reinstall of the Spotify app? If that doesn't help, please send me a screenshot of what happens when you try to listen offline.

 

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: HELP

husnaaaar
Casual Listener

Hello !!! yes , uninstalling and updating my phone to a newer IOS has helped me ! Thank you ^

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Re: HELP

Rock Star 22
Rock Star 22

Hey @husnaaaar.

 

Awesome! You're very welcome. If you need help with anything in the future, you can always reply here or start up a new thread and the community will be happy to help.

 

Have a great day :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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