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Hannah's Iphone

Hannah's Iphone

Good afternoon,

 

Im new here and have been using spotify for several months without any problem. I have an iphone 6plus with iOS 9.1

 

Since a few days, it appears that when I listen to spotify, a screen appears saying that Hannah's Iphone is connected to spotify connect with my account. So my music stops and "her" starts. Then  I notice that all my playlists have disappeared and I have "her's". I dont know who is this Hannah ??? I had the same problem when I was alone in a hotel far away, so its not someone from my neighborhood..

 

Any suggestion ? Could I prevent this ? Cause it's really annoying to see the playlist disappear and all new stuu in my phone. I deleted the app and then reinstalled it but no success.

 

Thank you for your help.

 

Chris

Reply
2 Replies

It looks like someone is accessing your account without your permission.

 

Please contact the guys at Spotify here so they can help you out --> https://support.spotify.com/contact-spotify-support/.

Thank you for your reply.

 

I changed my password and will see how it goes.

 

 

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