Harman Kardon Aura Plus can't connect to "Spotify Connect"

[Ryondaisuke]

I've been having issue with connecting the speaker to play "Spotify Connect". It's used to work fine before but now it won't connect. when I choose the speaker in the device list on Spotify desktop(Windows 10) or even iPad, it keeps pending said "Connecting to HK Aura+(Device name)" or "CONNECTING..." and it never finish, after a while it cancels the process as it failed to connect. What is going on? Are there anything to do with like "Spotify Connect device support ended" or something?

PS: use AirPlay in Spotify app to play songs from my apple devices(Macbook, iPad, iPhone) they work just fine, But fail when it plays via the "Spotify Connect".

[Dian]

Hey @Ryondaisuke,

Thanks for posting in the Community.

Could you first check for firmware updates on your device?

Does the issue occur while using a different network connection, e.g. a hot spot from your phone?

It'd be worth a try to check the DNS settings on the HK device and change them or perform a factory reset on the speaker.

Let us know how that went and which DNS you're using,

Cheers! 

[IanH69 · Accepted solution]

This sounds very similar to the long running Nuvo audio issue - 'Connecting to the Nuvo audio system not working'. The short term fix was to set your router to use Google's DNS servers, and this worked for me using my NAD media streamer. My DNS is pointing to 8.8.8.8 and this seems to work. 

[OggyBugs]

Hello, 

I have excatly the same problem with Aura HK ? have you find the solution ?

Thanks

[IanH69]

Did you try setting your DNS sever as I recommended? Please try this and let us know if it worked for you.

It seems like this is a generic Spotify Connect problem, but if the updated DNS does work, there could be an Aura Plus specific issue.

[Ryondaisuke]

Thank you very much for the responds ,Guys.  and so Sorry for my late reply. I have Fixed the Issue by changing the DNS on the router/internet modem into Google DNS 8.8.8.8 and 8.8.4.4 ,Restart the router ,make sure other devices also running the same DNS. I was using the DNS provided by my ISP in the first place, I totally forgot that they recently reset my modem into their default setting. now the Spotify Connect is working perfectly!

Update: My Desktop is running on DNS 1.1.1.1  / 1.0.0.1  while on VPN, they also seem to work just fine.

[OggyBugs]

Well i finally solve the problem by rebooting totally my modem. 

Thanks for your help guys 🙂