Help, paid for premium still have free account

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Help, paid for premium still have free account

Eli9Mcleod
Casual Listener
I've gone through the website help, and is still not working.
3 Replies

osornios
Rock Star 24
Rock Star 24

@Eli9Mcleod

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows your Spotify username:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

 

osorniosRock Star 24
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Eli9Mcleod
Casual Listener

I didn't recieve any email receipt?

osornios
Rock Star 24
Rock Star 24

@Eli9Mcleod

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your account a day or two later.

 

In any case, you should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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