Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Help with Spotify on my phone

Solved!

Help with Spotify on my phone

I am able to Spotify on my laptop prefectly. Recently I go to use it on my phone and it'll be loading for about 5sec and then it kicks me out of the app. Not sure why.. 

Reply

Accepted Solutions
Marked as solution

You're welcome!
Please don't forget to give kudos/accept as solution ๐Ÿ™‚
BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

7 Replies

Hi @Tylercapp3,

 

Have you tried loading the app in a different internet connection?

 

I'd recommend you do a full power off by pressing and holding the front and lock buttons together until the apple logo appears on the screen. 

 

A clean reinstallation also may help.

 

Let me know if you need further help!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I have tried a different internet connection.

I have also tried restarting my phone.

If I do a reinstall, will I lose all the music on my phone?

Thank you very much by they way

No you won't lose anything!

Try this and let me know ๐Ÿ™‚
BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Sounds good, thanks again!

Actually you will lose any tracks you've synced offline. You'll need to resync them again afterwards.
BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Everything seemed to work perfectly, thank you for all your help.
Marked as solution

You're welcome!
Please don't forget to give kudos/accept as solution ๐Ÿ™‚
BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts