Home screen troubles

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Re: Home screen troubles

Regular

Just checked my home screen and so far it now appears to be working.

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Solution!

Re: Home screen troubles

Community Manager
Community Manager

Hey folks,

 

Thanks for posting about this issue in the Community.

 

We just wanted to let you know that this issue should now be fixed, as was announced in this tweet in the @SpotifyCares Twitter channel.

 

Thanks for your patience! Stay awesome 😉

PeterModerator
 
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Re: Home screen troubles

Roadie

Has this bug returned? 

 

My mum would like to switch to Spotify from iPhone but her home page won't load. If she clicks on the Premium button it says "Reload", but she's online.

 

No point in upgrading to premium the home  doesn't work! 

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Re: Home screen troubles

Moderator
Moderator

Hey there @sWi7zLe,

 

Thanks for reaching out to us. Don't worry. Help is here 🙂

 

We'd suggest she stars off by restarting the device. Then she can log out and log back in to the account. 

 

If that doesn't do the trick, she can give these steps a go and run a clean reinstall. By doing that she can make sure the cache is not leading to this issue.

 

If that doesn't help, she can try on another device. That way we can see if it is a device-related issue.

 

Let us know how it goes. If you have questions, you know where to find us.

 

 

 

 

 

VerModerator
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Re: Home screen troubles

Roadie

Wow, it only took 2 weeks to get a reply, impressive! Fixed it weeks ago. 

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