Home screen troubles

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Home screen troubles

Jalyssa27
Newbie

When I go to my home screen it is either blank or it says "something went wrong try again." I have tried deleting the app and downloading it again, restarting my phone, and logging in and out but nothing is changing. Help!

 

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Re: Home screen troubles

Moderator
Moderator

Hey folks,

 

Thanks for posting about this issue in the Community.

 

We just wanted to let you know that this issue should now be fixed, as was announced in this tweet in the @SpotifyCares Twitter channel.

 

Thanks for your patience! Stay awesome ;)

PeterModerator
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21 Replies

Re: Home screen troubles

Rock Star 6
Rock Star 6

Hi @Jalyssa27 and welcome to the Spotify Community! :)
Just curious, but have you also tried the steps below for the clean reinstall? 

Let me know if it's not resolved and I can try to assist further. Have a great day! :)

iPhone 

 

  1. Open Spotify. In the app's settings (you can access them by going to Home and then tapping the gear icon in the top right corner), tap Storage then Delete Cache.
  2. Head here and click Remove all devices.
  3. Head to your device's Settings, then tap General.
  4. Tap iPhone Storage.
  5. Select Spotify from the list of apps.
  6. Tap Offload the app and confirm. This will delete app but its documents data will be kept.
  7. Then tap Delete App and confirm. This action should delete any leftover documents and data.
  8. Once the app is deleted, press and hold the Side/Top button and either volume button until the power off slider appears.
  9. Drag the slider to turn your device completely off.
  10. After your device turns off, wait a couple of minutes.
  11. Press and hold the Top (or Side) button again until the display turns on.
  12. Switch your device back on and install Spotify from the App Store.
Bethany_DawnRock Star 6
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Re: Home screen troubles

tly734
Regular

I'm having the same issues as well...

 

This is happening on my iPhone X running iOS 12.3.1

I'm reluctant to run a clean install on my phone as my Windows 10 Dell Latitude is having the same issue.  

 

I am still able to access my playlists and search for music that is not saved offline and play it succesfully with Spotify Connect or Bluetooth.  

 

Spotify version on iOS: 8.5.7.601

Spotify version on Win 10: 1.1.6.113.gb388fe17

spotify.PNG

Re: Home screen troubles

Doonger
Casual Listener

The steps did not work for me. Still shows Home not loading and now shows browsing does not work either. 

Re: Home screen troubles

btanderson17
Newbie

Same issue - followed steps provided and they did not resolve the issue. Running on iPhone X, iOS Version 12.3.1.

B55B4E49-6463-4CA7-9B91-649A59AB0176.png

 

Re: Home screen troubles

Shunsmuse
Regular

Having the same issue. It’s not on users to fix a Spotify’s problems, as it clearly is a global issue with the new version rollout.  All of my devices have the same problem. Spotify should announce that affix is on the way, or that they decided to break it and leave it. It’s not usable for exploration except for my current playlist content. 

Re: Home screen troubles

tly734
Regular

@shunsmuse I partially agree here.  Yes it is up to the company to respond and support a fix, but as a GLOBAL company, there are many checks and balances that need to happen before a software update is implemented.  There are SOO many different Android devices, builds, and possibly country specifc laws that a company has to take into account for before implementing a half baked update that breaks more functionality.  

 

One more thing to note, I tried clearing the cache in the Spotify app and force closed and reopened on my iPhone.  I did get the three dots (in a wave animation like it's trying) briefly after launching and the home screen did appear for a split second and reverted back to "Something went wrong"  

Re: Home screen troubles

drewcooper1
Newbie

Having the same problem on both mobile and desktop. On mobile, I also can't load songs from albums or artists.

Re: Home screen troubles

marcusbwise
Casual Listener

Same issues on my laptop. Started about 8 hrs ago. Have tried all sugestions and uninstall reinstall, nothing helps. It's doing this on the computer, smart tv and Amazon fire tv. No home screen, Browse or made for you. 

This has to be on Spotify's end. Please fix it asap. 

Re: Home screen troubles

cbroten
Newbie

The version on my MacBook Pro also is not working...

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