Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

How do I change from family plan to duo

How do I change from family plan to duo

UK. Need this in really user-friendly terms.
Reply
1 Reply

Hey there, 

 

Thanks for getting in touch about this and welcome to the Community! 

 

Just to confirm, are you currently the owner or the member of the Premium Family plan? 

 

If you're the owner, and want to be the owner of the Premium Duo plan, you just need to head to your Account page > Under Manage your plan, click Change plan > Choose Premium Duo. Your plan will be updated immediately and your billing date will be pushed back due to the price difference. 

 

However, if you're a Premium Family plan's member, you need to leave the current plan by switching to the free plan. Then, you'll be able to subscribe to Premium Duo here, or accept the invite from the Premium Duo plan's owner. If your case is the latter, keep in mind that plan members can join a different plan only once every 12 months. 

 

Let us know how it goes. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts