Announcements

How do you see visuals on songs?

Reply

How do you see visuals on songs?

Danielobede
Newbie

Hi, i am not able to see any visuals for the songs I know have visuals. An example of this is «Alé Alé» by Britz which i know has visuals/a short video. I used to have them on my old phone, which was a IPhone 6s. I am currently using an IPhone 8. Appriecate any help.

32CC7D3A-B67F-4DCB-90E2-7D91EC3D7693.png
5 Replies

Re: How do you see visuals on songs?

Peter
Moderator
Moderator

Hey @Danielobede.

 

Thanks for reaching out to us 🙂

 

Can you check that you've enabled Canvas in your app settings?

 

If you have and it's still not working, could you try a quick reinstall of the Spotify app and see if it works now?

 

Keep us posted 😉

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: How do you see visuals on songs?

Sharayu
Visitor

hey my canvas is enabled and yet i cant view the visuals??? help

Taylor swift's visuals are really very pretty and i don't want to miss on that!!

Re: How do you see visuals on songs?

Alex
Moderator
Moderator

Hey there @Sharayu,

 

Welcome to the Community!

 

Do you mind checking if you have Data Saver enabled on your phone's settings. If that's the case - disable it, because this feature stops the Canvas visuals.

 

Let us know how you get on. Don't hesitate to reach out again if you have more questions.


 

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

Re: How do you see visuals on songs?

Dbanshi
Visitor
Same man, tays visuals are what Im missing

Re: How do you see visuals on songs?

Mihail
Moderator
Moderator

Hey @Dbanshi,

 

Thanks for reaching out.

 

Just to make sure that we're on the same page - you see the canvas option in your settings menu and the visuals were previously there, right? If that's the case, could you try logging out and back in to your account two times in a row? This prompts a resync with our servers. If that doesn't fix things, it's possible that some of the app files have gotten damaged. This is usually resolved by performing a clean reinstall using these steps. They are more thorough and make sure that no leftover files remain.

 

Hope this helps. Keep us posted on how it goes.  

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
SUGGESTED POSTS