I am a paying customer. Why can’t I get any support?

[user-removed]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[AppleG]

Because it is Spotify 😉 

[Deadjim]

Not even spotify support know what spotify is anyway. I emailed them ages ago about this idiotic new UI update and they thought it was a bug.

[Peter]

Hey @user-removed.

Thanks for reaching out to us here in the Community - we'll be happy to help you out! Could you let us know what the issue is you're having? We can take a closer look for you.

@Deadjim - apologies the for confusion! Just to let you know we've now replied to your question in this thread - make sure to check it out 😉

[user-removed]

Why don’t you have a proper tech support?

i am having issues: the music randomly stops playing without any error message. How can I find the root cause of this problem?

[user-removed]

Not helpful