I can't access to my premiun account fom the app in my iphone 4s v.9.3.5

[Xinaramone]

I have a premiun account of a family account and can acces from the web and it says it is linked and everything , but when i go in the app in my iPhone it says free account and only can play in random mode

[Maxim · Accepted solution]

Hey @Xinaramone,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Xinaramone]

Thank you so much Maxim! I tried Logging with my username, not my email and it worked perfectly!