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I can’t go to the queue even if I’m premium please help me I don’t know if it’s my phones problem

I can’t go to the queue even if I’m premium please help me I don’t know if it’s my phones problem

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
3 Replies

Agreed. I have same problem. I have an IPAD and have restarted the tablet several times and the “add queue” will display briefly but when you press to go to queue it disappears. I used my iPhone earlier today and didn’t have this problem. 

Hey there @Marianavr03 and @Jamesg7392

 

Thanks for reaching out to the Community about this. 
 

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE


It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

 

Hope this helps. Let us know if you have any more questions. 

This still an issue as of April 3rd. Occasionally it will work but sporadically the “go to queue” won’t work. 

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