I can't log onto my spotify iPhone app

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I can't log onto my spotify iPhone app

mrojas527
Casual Listener
I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?
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Re: I can't log onto my spotify iPhone app

benshellhaas621
Casual Listener

You're awesome.  I pulled my hair out for 30 minutes trying to get this to work and you fixed it in 5 seconds.

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Re: I can't log onto my spotify iPhone app

Josh
Community Legend

Hello!

 

Have you tried a clean install? You can follow the instructions here to do that. Also, are you able to login everywhere else?

Hope this helped :)


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8 people liked this

Re: I can't log onto my spotify iPhone app

mrojas527
Casual Listener
I can log onto the website, just not the app.

Re: I can't log onto my spotify iPhone app

Joe
Community Legend

Are you logging in with exactly the same credentials? If your account is linked to facebook, you need to log in with your facebook credentials and will need the facebook app installed on your mobile.

8 people liked this

Re: I can't log onto my spotify iPhone app

Patty123
Casual Listener
i have the same problem

Can login in spotify webpage but cannot login in iphone and ipad app

Please help

Re: I can't log onto my spotify iPhone app

Rock Star 24
Rock Star 24

Hey guys! We are currently looking into this problem.

 

We will post back when we get more information. 

MattSudaRock Star 24
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Note: I'm not a Spotify employee.
1 person liked this

Re: I can't log onto my spotify iPhone app

Silverado
Newbie
Reset password go to the online version log in update profile information update current password and then go log in on the app.

Re: I can't log onto my spotify iPhone app

jeremygoh
Community Legend
The issues with logging in should be pretty much sorted, if there's other problems you guys are having just let us know
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7 people liked this

Re: I can't log onto my spotify iPhone app

solccs
Newbie
I'm unable to log on via iOS on iPad. Log on via web is ok. I have reset password and problem persists. I've reinstalled the app and problem persists. Don't know what to do anymore...

Re: I can't log onto my spotify iPhone app

Rock Star 24
Rock Star 24

@solccs 

 

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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