I can't log onto my spotify iPhone app

[mrojas527]

I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?

[Josh]

Hello!

Have you tried a clean install? You can follow the instructions here to do that. Also, are you able to login everywhere else?

[mrojas527]

I can log onto the website, just not the app.

[Joe]

Are you logging in with exactly the same credentials? If your account is linked to facebook, you need to log in with your facebook credentials and will need the facebook app installed on your mobile.

[Patty123]

i have the same problem

Can login in spotify webpage but cannot login in iphone and ipad app

Please help

[MattSuda]

Hey guys! We are currently looking into this problem.

We will post back when we get more information. 

[Silverado]

Reset password go to the online version log in update profile information update current password and then go log in on the app.

[jeremygoh]

The issues with logging in should be pretty much sorted, if there's other problems you guys are having just let us know

[solccs]

I'm unable to log on via iOS on iPad. Log on via web is ok. I have reset password and problem persists. I've reinstalled the app and problem persists. Don't know what to do anymore...

[MattSuda]

@solccs 

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.