I can't log onto my spotify iPhone app

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I can't log onto my spotify iPhone app

mrojas527
mrojas527
Casual Listener
‎2014-08-23 09:26 AM
I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?
61 people had this problem.
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Solution! 92 people liked this

Re: I can't log onto my spotify iPhone app

lalalalala
lalalalala
Newbie
‎2015-07-20 01:03 PM

Had the same problem but I probably found a solution*:

 

labels say "username and password"

Although on the webinterface you can type your email and password as well.

But the (iphone) app does not seem to work with email.

 

I tried to login about 10 times, reset password, uninstalled the app... nothing seemed to work.

But then I took a closer look at the login form labels and tried one last, simple thing.

 

You have to enter - as the label says - your username and NOT your registered email.

At least this worked for me.

 

*So it is no technical problem or bug but an interface/usability/user expactation issue :P

Users don't read ... (me included)

Solution! 8 people liked this

Re: I can't log onto my spotify iPhone app

ebuckar
ebuckar
Newbie
‎2017-06-18 05:59 PM
This is the correct solution, thank you. However, it is a development flaw not a flaw of the users. The login form field actually reads "username OR email" . So an email SHOULD work but the ap developer did not include a check for the email, only the username. Thanks for sorting this out. Spotify needs to correct this issue in their iPhone ap.
Solution!

Re: I can't log onto my spotify iPhone app

Shifthero90
Shifthero90
Casual Listener
‎2018-01-09 10:58 PM

When you are trying to log in with your iPhone app use the beginning of your email and leave the (@emailsubscribed.com) out of it. So just use the beginning. 

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1 person liked this

Re: I can't log onto my spotify iPhone app

Josh
Josh
Community Legend
‎2014-08-23 09:37 AM

Hello!

 

Have you tried a clean install? You can follow the instructions here to do that. Also, are you able to login everywhere else?

Hope this helped :)


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8 people liked this

Re: I can't log onto my spotify iPhone app

mrojas527
mrojas527
Casual Listener
‎2014-08-23 03:01 PM
I can log onto the website, just not the app.

Re: I can't log onto my spotify iPhone app

Joe
Joe
Community Legend
‎2014-08-23 03:38 PM

Are you logging in with exactly the same credentials? If your account is linked to facebook, you need to log in with your facebook credentials and will need the facebook app installed on your mobile.

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8 people liked this

Re: I can't log onto my spotify iPhone app

Patty123
Patty123
Casual Listener
‎2014-08-24 10:24 AM
i have the same problem

Can login in spotify webpage but cannot login in iphone and ipad app

Please help

Re: I can't log onto my spotify iPhone app

MattSuda
Rock Star 24
Rock Star 24
‎2014-08-24 10:30 AM

Hey guys! We are currently looking into this problem.

 

We will post back when we get more information. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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1 person liked this

Re: I can't log onto my spotify iPhone app

Silverado
Silverado
Newbie
‎2014-08-31 03:08 PM
Reset password go to the online version log in update profile information update current password and then go log in on the app.

Re: I can't log onto my spotify iPhone app

jeremygoh
jeremygoh
Community Legend
‎2014-09-01 06:37 PM
The issues with logging in should be pretty much sorted, if there's other problems you guys are having just let us know
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7 people liked this

Re: I can't log onto my spotify iPhone app

solccs
solccs
Newbie
‎2015-01-11 05:51 PM
I'm unable to log on via iOS on iPad. Log on via web is ok. I have reset password and problem persists. I've reinstalled the app and problem persists. Don't know what to do anymore...

Re: I can't log onto my spotify iPhone app

MattSuda
Rock Star 24
Rock Star 24
‎2015-01-11 10:47 PM

@solccs 

 

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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