I can't log onto my spotify iPhone app

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I can't log onto my spotify iPhone app

mrojas527
mrojas527
Casual Listener
‎2014-08-23 09:26 AM
I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?
61 people had this problem.
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Re: I can't log onto my spotify iPhone app

Meredith
Community Manager
Community Manager
‎2019-01-17 11:44 AM

 

Hey all, it's been some time since anyone commented here but as the page is getting views from users, we want to confirm if anyone else is having this issue signing into their Spotify iOS app?

 

If so please try a clean reinstall first to be sure you're on the latest Spotify iOS app. 

 

If you continue to get this message please post below with these details:

  • Your device
  • Device's operating system
  • Spotify app version

Thank you!

 

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2 people liked this

Re: I can't log onto my spotify iPhone app

Josh
Josh
Community Legend
‎2014-08-23 09:37 AM

Hello!

 

Have you tried a clean install? You can follow the instructions here to do that. Also, are you able to login everywhere else?

Hope this helped :)


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9 people liked this

Re: I can't log onto my spotify iPhone app

mrojas527
mrojas527
Casual Listener
‎2014-08-23 03:01 PM
I can log onto the website, just not the app.

Re: I can't log onto my spotify iPhone app

Joe
Joe
Community Legend
‎2014-08-23 03:38 PM

Are you logging in with exactly the same credentials? If your account is linked to facebook, you need to log in with your facebook credentials and will need the facebook app installed on your mobile.

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8 people liked this

Re: I can't log onto my spotify iPhone app

Patty123
Patty123
Casual Listener
‎2014-08-24 10:24 AM
i have the same problem

Can login in spotify webpage but cannot login in iphone and ipad app

Please help

Re: I can't log onto my spotify iPhone app

MattSuda
Rock Star 24
Rock Star 24
‎2014-08-24 10:30 AM

Hey guys! We are currently looking into this problem.

 

We will post back when we get more information. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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2 people liked this

Re: I can't log onto my spotify iPhone app

Silverado
Silverado
Newbie
‎2014-08-31 03:08 PM
Reset password go to the online version log in update profile information update current password and then go log in on the app.

Re: I can't log onto my spotify iPhone app

jeremygoh
jeremygoh
Community Legend
‎2014-09-01 06:37 PM
The issues with logging in should be pretty much sorted, if there's other problems you guys are having just let us know
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7 people liked this

Re: I can't log onto my spotify iPhone app

solccs
solccs
Newbie
‎2015-01-11 05:51 PM
I'm unable to log on via iOS on iPad. Log on via web is ok. I have reset password and problem persists. I've reinstalled the app and problem persists. Don't know what to do anymore...

Re: I can't log onto my spotify iPhone app

MattSuda
Rock Star 24
Rock Star 24
‎2015-01-11 10:47 PM

@solccs 

 

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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