I can’t redeem my account my redeem card

[#1]

I can’t get premium

<Moderator edit>

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome 🙂

We've gone ahead and edited your post, since it contained sensitive info. Keep in mind this is a public space, so, to maintain your data secure, we've deleted some of the details you kindly sent us.
 

That being said, if you're having inconveniences when trying to redeem your gift card code, we'd suggest following the steps in this article to see if you notice any difference.

If you've tried them and you can't redeem the code yet, the best way to go is to get in touch with our Customer Support team, so they can help you check the code more thoroughly. You can find out how to contact them here.

We hope you found this helpful. We're always here to help.