Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I can’t use spotify on my iphone even though I pay for the premium account.

I can’t use spotify on my iphone even though I pay for the premium account.

Description

I have Spotify Premium but when I use spotify on my iphone it says "Spotify Premium is required for on-demand mobile streaming. It's free to stream on the desktop." I can’t use spotify on my iphone even though I pay for the premium account.

I have repeatedly deleted the app and installed it again but it still doesn’t work.

Please help me!

  

My iPad/iPhone model

 iPhone 4S

 

Device’s Operating System

6.1.1

 

Approximately how many playlists do you have?

70, with approximately 20 offlinesynced

 

My mobile Spotify version

0.6.2

 

My provider and country

Telenor, Sweden

 

My username

1113691524

emeliesjoberg

Reply
1 Reply


@user-removed wrote:

Description

I have Spotify Premium but when I use spotify on my iphone it says "Spotify Premium is required for on-demand mobile streaming. It's free to stream on the desktop." I can’t use spotify on my iphone even though I pay for the premium account.

I have repeatedly deleted the app and installed it again but it still doesn’t work.

Please help me!

  

My iPad/iPhone model

 iPhone 4S

 

Device’s Operating System

6.1.1

 

Approximately how many playlists do you have?

70, with approximately 20 offlinesynced

 

My mobile Spotify version

0.6.2

 

My provider and country

Telenor, Sweden

 

My username

1113691524

emeliesjoberg


Hi, and welcome to the Spotify Community!

 

Please note it can take some time for a premium subscription to be activated on devices.

On Spotify desktop, does it say 'Spotfy premium' at the top?

Try re logging in or a clean reinstall of your mobile Spotify.

Make sure you're using the account you activated with, it is a common issue where users subscribe with their spotify account then login with their facebook dedtails; it's very easy to have 2 accounts at the moment!

 

If it still doesn't work, feel free to submit a support ticket on the contact form here: https://www.spotify.com/about-us/contact/

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

Suggested posts