Help Wizard

Step 1


I cannot download new music

I cannot download new music

Plan: Premium

Country: USA

 Device: iPhone X


My Question or Issue:


I cannot download new music. It says my library is full and I've run out of storage but I have not. Screen Shot 2018-08-11 at 11.52.06.pngScreen Shot 2018-08-11 at 11.52.24.png


1 Reply

Hey @jenkinsgabe, welcome to the community.


I’m sorry to hear this, no worries - I’ll be happy to help. 

Let’s try some troubleshooting. I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?


Also, please do note that if you’re downloading music, you can only download 3,333 songs on up to 3 devices. 

Let me know how this goes!

Billy-JSpotify Star
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