I cant log on to my account, and I am entering the info correctly.

[Funkysoulbassis]

What is the problem? And how can I fix it?

[Josh]

Hello @Funkysoulbassis, welcome to the community!

Are you not able to login everywhere? or just certain places? For example, are you able to login on the desktop app but not on the web player or on the mobile app?  

[maryamsultan25]

@josh I can log onto safari but not the app. What do I do?

[Josh]

@maryamsultan25 Just to confirm, are you still having this problem? Make sure if you use a Spotify username only enter that username (not an email) to login. 🙂