Announcements

Help Wizard

Step 1

NEXT STEP

I have a full internet, but on my phone on the bottom it says "Connecting"

Solved!

I have a full internet, but on my phone on the bottom it says "Connecting"

I have a good wifi/internet connection but when i open spotify app, it says " CONNECTING" and then I can't browse/play any song, except the offline songs. I took about 5-10 minutes until the "connecting" was disappear. And then i can browse/play any songs. 

IMG_0738.PNG
Reply

Accepted Solutions
Marked as solution

Hi @user-removed. Have you tried doing a complete uninstall/reinstall of the app? This will usually clear up most issues. Keep in mind that this will remove any offline tracks you have on your device!

 

Let me know, and if the issue persists we can try some more troubleshooting. Cheers!

View solution in original post

1 Reply
Marked as solution

Hi @user-removed. Have you tried doing a complete uninstall/reinstall of the app? This will usually clear up most issues. Keep in mind that this will remove any offline tracks you have on your device!

 

Let me know, and if the issue persists we can try some more troubleshooting. Cheers!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random