I have a premium family account . 1 other person on it. Her spotify keeps disappearing off her iphon

[12175152942]

She can not re access spotify. What email foes she use? Today she tried resetting password but no emails have come. Why does her spotify keep disappearing and how does dhe log back on?please help!

[MattSuda]

Hey @12175152942

If you are having trouble with your account and not getting password reset emails,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.