Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I'm a premium user. But I still get ads?

I'm a premium user. But I still get ads?

I am a confirmed premium user but I'm still getting ads.
Reply
192 Replies

Heyโ€ฆ

I have a premium account and still get ads on my iPhone. I only use Spotify on my phone. The phone app states Iโ€™m using Spotify freeโ€ฆbut online Ive verified im a premium user. Iโ€™ve logged off, turned my phone off/on and logged in multiple times without success. Any suggestions??

If I am paying for premium, why am I getting commercials

Hiya - my husband is having the same problem with audio ads after every 3 songs. He received confirmation and his profile is up to date as a premium family member 

I am a Premium member of a Duo account. My partner does not get ads, but every time I select music for the first time every day I immediately get the audio & video ads that I used to get on the free account. Today I am getting an ad for a movie that on Peacock. I have checked my account on the computer and confirmed I am a Premium member. I have deleted and reinstalled the app, and I have shut down my phone and turned it back on. If I log into my account on the computer and select music, I do not get ads. It sounds like a lot of other people are having a similar problem. What is the fix?

 

 

I get ads only on music

Getting rid of ads was the main reason I decided to try Premium.  I'll be using a different service.

I have been trying to figure out how to make Spotify add free but the commercials keep playing. Iโ€™m probably paying for 2 or three accounts now

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I did subscribe for Family Premium, but still I'm hearing advertisement

I had paid for premium and I'm still getting commercials why

I donโ€™t want adds

Same thing. Ads play while listening to playlist. 

paying for premium but not getting that service.I am getting ads

wonder why so many people saying this.  and how many don't and just unsub.

Suggested posts