I´m listening music and stop

Reply

I´m listening music and stop

andre_afonso_89
Regular

Plan

Premium

Country

Portugal

Device

Iphone 8 

Operating System

iOS 12 (12.3.1)

 

My Question or Issue

a few weeks I have been using spotify and the music stops giving and I always have to click again on the play button I've reinstalled the app, logged out and logged in and it's still the same

18 Replies

Re: I´m listening music and stop

Rock Star 17
Rock Star 17

Hey @andre_afonso_89, I'm here to help!

Does this happen when you're listening to something else, or when you open a specific app? Does this happen at specific times or when you click on something besides the Spotify app?

Keep me posted :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: I´m listening music and stop

andre_afonso_89
Regular
Its happened when I’m listen music without in secondplan or not.. don’t happen always but in last 3 days is in 4 ou 5 times a day..

Re: I´m listening music and stop

Rock Star 17
Rock Star 17

Hey @andre_afonso_89.

 

Thanks for that info!
In this case, if it happens again - please try another clean reinstall of the Spotify app, and keep track of when exactly the music pauses.

 

Let me know how things go! :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I´m listening music and stop

andre_afonso_89
Regular
I do it for 2 times but ok.. And happens again

Re: I´m listening music and stop

Rock Star 17
Rock Star 17

Hey @andre_afonso_89.

 

Thanks for that quick reply!
I'm taking a look into this, and I'll get back to you soon.

 

I would appreciate your patience :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: I´m listening music and stop

andre_afonso_89
Regular
I will waiting no problem

Re: I´m listening music and stop

Rock Star 17
Rock Star 17

Hey @andre_afonso_89.

 

Thanks for your paitence! Could you let me know if this is happening on the same network, or does it happen regardless of the network you're on? 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I´m listening music and stop

andre_afonso_89
Regular
Its happens with different network.. today I don’t have this bug but yesterday all day I try to listen music I can’t..

Re: I´m listening music and stop

Rock Star 17
Rock Star 17

Hey @andre_afonso_89.

 

Thanks for the reply! 

Are you still having issues today or is everything good to go? 

 

Keep me posted :)

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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