I´m listening music and stop

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Re: I´m listening music and stop

andre_afonso_89
Regular
Today it’s Woking but the problema it’s not all days but in some situations happens

Re: I´m listening music and stop

Rock Star 17
Rock Star 17

Hey @andre_afonso_89.

 

Thanks! When does this issue happen exactly?

 

 

Billy-JRock Star 17
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Re: I´m listening music and stop

andre_afonso_89
Regular
Yesterday I can’t listen music.. all time I try listen music 10/30 seconds stop and i need to click again in the play button

Re: I´m listening music and stop

Rock Star 17
Rock Star 17

Hey @andre_afonso_89.

 

Thanks!

Could you try using your Spotify account from a different device or the Web Player to see if the issue persists there as well? Let me know if it only happens only on your iPhone.

 

If it persists in other devices/platforms, please let me know :)

Billy-JRock Star 17
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Re: I´m listening music and stop

andre_afonso_89
Regular
I will try..

Re: I´m listening music and stop

andre_afonso_89
Regular

It’s happens again.. I tell you it’s not al day or always but it’s happens 

Re: I´m listening music and stop

Rock Star 17
Rock Star 17

Hey @andre_afonso_89.

 

Thanks for the reply!

Just to confirm, do you experience the same issue when logging in with a different account on their primary device (your iPhone)?

 

Keep me posted :)

Billy-JRock Star 17
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I´m listening music and stop

andre_afonso_89
Regular
I logged in others devices and happens, I remove for 3 times de app and happens.. idk what to do more

Re: I´m listening music and stop

Rock Star 17
Rock Star 17

Hey @andre_afonso_89.

 

You should try logging in on your iPhone using a different account (instead of trying with the same account on different devices).

 

Could you try it again?
Thanks :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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