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I purchesed premium on my iPhone and it still says I have free what do I do to fix it

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I purchesed premium on my iPhone and it still says I have free what do I do to fix it

 
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Hey @fifteenincluded 

 

The fix is still being rolled out for this. It should be fixed within the next few hours.

 

Every once in a while please try logging out and then back in to see if you then have premium.

 

Please post back later if you still don't have the premium features.

MattSudaSpotify Star
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15 Replies

Help i have the same issue and i have recieved four receipts saying that i purchased Premium!! I have been charged 4 times for the same service, which i don't even have!!!!!

I have the same problem, I hope this makes a quick fix

There was a temporary issue on the server, and this should now be fixed.

 

Please try logging out of the app and then logging back in to see if you now have premium.

MattSudaSpotify Star
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Note: I'm not a Spotify employee.

thanks, I try this for three times, but not fixed the problem!

Sorry guys, someone at Spotify said the server should be fixed now.

 

I will let them know that the problem still exists.

 

Thanks for your patience. I will let you know as soon as I have more information about this. 

MattSudaSpotify Star
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The same problem, I purchesed premium on my iPhone and it still says I have free what do I do to fix it. And I paid it twice

I have the same problem . I paid $25 already and it says my premium ends on December 14 2014. STILL FREE ON MY IPHONE APP

I've been having this issue all day, I'm about to take my money somewhere else.

My mother is having the same issue. I changed the payment on her account online but nothing changed. I was charged $9.99. I then charged her itunes account on the iphone for $12.99 - yet nothing changed. I then logged into her account on my iphone and the same issue occured. My account is working fine. 

UPDATE:

 

Hey guys! I have just gotten confirmation that this problem should now be fixed. Please try logging out and back in. The fix might be a little slow, so please continue trying over the next hour or so.

 

I told you guys I was getting this looked into for you. Glad I was able to help with this.

 

Enjoy!

MattSudaSpotify Star
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Note: I'm not a Spotify employee.

tengo el mismo problema, ojala lo resuelvan luego. saludos desde chile..

 

@villarmau 

La solución todavía se está implementando. Sigue intentándolo!

MattSudaSpotify Star
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Hi there, I was wondering whether you guys could help me with this...

 

I redeemed a free six month Spotify premium account through a code card, however the premium features did not show both on my laptop's app and my iPhone app despite waiting for it for 2.5 hours. 

I then followed the instructions on the Spotify website, and I logged out of my iPhone app and logged in again however the status still remains "Free" instead of "Premium".

Tried deleting the app and re-downloading it however it still remains the same.

May I know what is the problem? Thank you.

Marked as solution

Hey @fifteenincluded 

 

The fix is still being rolled out for this. It should be fixed within the next few hours.

 

Every once in a while please try logging out and then back in to see if you then have premium.

 

Please post back later if you still don't have the premium features.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

confirmed, the problem has been corrected!

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