I renewed my premium subscription but it still says my last payment didn't work.

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I renewed my premium subscription but it still says my last payment didn't work.

kenyanboy218
Casual Listener
Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.
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Solution!

Astame
Community Legend

Hi there!

 

You can refund your Subscription 14 days after your payment. Just follow the link below.

 

https://support.spotify.com/us/contact-spotify-support/

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3 Replies
Solution!

Astame
Community Legend

Hi there!

 

You can refund your Subscription 14 days after your payment. Just follow the link below.

 

https://support.spotify.com/us/contact-spotify-support/

View solution in original post

kenyanboy218
Casual Listener
where do I go to actually get the refund though

Astame
Community Legend

You go to the link below. You can only refund a payment by contacting the Spotify support team. 

 

https://support.spotify.com/us/contact-spotify-support/

 

Please mark this as a solution if I can't help you further.

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