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Hey @vincentjaro007, that's not cool!
It sounds really easy and obvious, but have you tried signing in and back out? It's worked many times.
You said you've sent a few emails, but have you tried using the contact form? You'll have better luck with that. They should get back to you 24-48 hours. Make sure you reply to the automated email telling you to come here (even if it's from a no-reply email address).
If none of this works, let me know and we'll try to figure something else out.
I agree. This is getting a little out of hand.
I'm not actually part of the Spotify team, just a guy that likes trying to help out, but it's time that I escalate this to the Team. You should hear a Staff member sometime soon.
Sorry I couldn't do that much and I hope you get this figured out soon.
Hey @vincentjaro007 when was your last payment to Spotify? If you check your receipts on subscription page you can see if you've paid for the past month. If you have a payment in the last 30 days let us know and we'll keep investigating.
Hi @vincentjaro007 I asked because your last payment was in the previous month. However I can see now that you paid for Premium yesterday and now have an active subscription.
Please sign in with your Spotify username (not your email) and your Spotify password. You'll then be brought to your Premium account, thanks!