IPad won't connect to Spotisfy

[hellobrian1]

Hi, have recently got an IPad, loaded my spotify account, but it won’t connect despite successful network connection.  In Spotify settings it is saying I have no network connection which is why it won’t connect – but I do have a network connection.  All my other devices are connecting to Spotify OK and and all other services are connecting OK on the IPad – email, internet, etc.  Can you help please?

Many thanks

[Liam · Accepted solution]

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@hellobrian1 wrote:

Hi, have recently got an IPad, loaded my spotify account, but it won’t connect despite successful network connection.  In Spotify settings it is saying I have no network connection which is why it won’t connect – but I do have a network connection.  All my other devices are connecting to Spotify OK and and all other services are connecting OK on the IPad – email, internet, etc.  Can you help please?

Many thanks

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Hi, have you tried uninstalling then reinstalling the app? That generally fixes these types of errors 🙂

Also try rebooting iPad, and power cycle wifi.

Is it a wifi or 3G connection?

From what I have heard, the mobile apps do not work on a 4G connection.

[hellobrian1 · Accepted solution]

Hi thanks for replying.  I am using a wifi connnection, not 3G.  Will try your suggestions and get back to you.  Thanks

[hellobrian1]

Thanks - didn't even need to uninstall spotify.  Although I had an app symbol on desktop, app store was only offering me an Install option, which I did and seems successfully to connect now