[IPhone] Canvas not working/showing up on settings page

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[IPhone] Canvas not working/showing up on settings page

Casual Listener

 

Plan

Premium 

Country

United States 

 

Device

IPhone X

Operating System

IOS14 

 

My Question or Issue

I opened up the app today and I realized that as I was listening to the music, none of the canvas/looping visuals appear with the songs. I checked settings and the canvas option is not there anymore. Was canvas removed from the app or is it just my phone? 

 

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Re: [IPhone] Canvas not working/showing up on settings page

Casual Listener
UPDATE: I got it to work. I just needed to refresh the app.

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Solution!

Re: [IPhone] Canvas not working/showing up on settings page

Casual Listener
UPDATE: I got it to work. I just needed to refresh the app.

View solution in original post

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Re: [IPhone] Canvas not working/showing up on settings page

Newbie
Hi! I uninstalled and installed back but it didn’t work 😞 same phone and iOS as you
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Re: [IPhone] Canvas not working/showing up on settings page

Moderator
Moderator

Hi @Queenieyow,

 

Thanks for reaching out about this in the Community!

 

If you're having difficulties enabling Canvas on your mobile device, we'd suggest you try the following:

  • make sure app and device are running all the latest updates
  • try a clean reinstall following the steps here
  • turn off data saver
  • force quit the app and restart it twice
  • check if Canvas are available on another device

In case none of the above made a difference, we'd recommend you head over to this tread and follow the instructions in the Status Update.

 

Keep us in the loop and don't hesitate to ask if you have any other questions.

XeniaModerator
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